Job Description for a Key Holder

Key holders have access to cash registers.

A key holder is an employee, generally in a retail setting, who takes on additional responsibilities similar to those held by management. The main distinguishing feature is the ability to open and close the store.

Opening and Closing

The key holder's namesake responsibility is the ability to open or close the store in the absence of a manager. This includes the responsibilities of all security procedures, such as arming and disarming security systems, handling cash and assuring that the store is ready to be left until the next opening. Key holders must often agree to be available at any time, in the event of an emergency or the sudden absence of an opening or closing manager.

Customer Service

The key holder is a member of the staff and assumes the duties of a normal associate. Depending on the store, this includes answering questions, driving sales and doing jobs on the floor such as moving boxes or stocking shelves.

Staff Development

Some key holders also take on the responsibility of training and motivating other staff members and serving as a liaison between staff and management. Key holders may assist in the hiring of new associates and in the training of new employees. Praising the achievements of other staff and offering positive feedback may also fall to the key holder.

References

• Patagonia: Jobs
• Anna's Linens: Key Holder Job Description