Job Description for Cell Phone Customer Service Representatives

Cell phone customer service representatives assist customers with inquiries.

Cell phone customer service representatives work for cell phone companies to assist consumers with their cell phone accounts. They answer questions about billing, provide information about additional products and services, and change customers' personal details on a computer system.

Education

There are no formal entry requirements to become a cell phone customer service representative. The Bureau of Labor Statistics reports that many organizations who hire customer service representatives prefer those with a high school diploma.

Skills

Cell phone customer service representatives must have the tact and patience to deal with difficult customers who may have a complaint. A clear, pleasant speaking voice and good communication skills are also important, according to the BLS.

Responsibilities

Typical duties for cell phone customer service representatives, as reported by wireless company O2, include managing customer queries, building relationships with current and new customers, working towards quantitative targets, and promoting additional products and services.

Salary

The BLS reports the average hourly wage of a customer service representative was $14.36 as of May 2008.

Considerations

The industry is predicted to grow by 18 percent over the next decade. More job openings than job seekers are available in the industry, according to the BLS.

References

• Bureau of Labor Statistics: Customer Service Representatives
• O2: Customer Service Advisor

Resources

• International Customer Service Association