911 Director Job Description

A 911 director should have excellent interpersonal and communication skills.

A 911 director supervises a city's emergency communications center, which takes calls from the public and sends help. The director also establishes operating procedures, directs the maintenance of records, supervises training, and evaluates the effectiveness and efficiency of operations and equipment.

Tasks and Duties

A 911 director prepares the departmental budget, oversees the routine testing and inspection of equipment and approves all policies and procedures. He also provides guidance to staff members and ensures compliance with applicable federal, state and local law regulations.

Knowledge, Skills and Abilities

A 911 director must have excellent oral and written communication skills, be proficient with computers, have the ability to formulate long-range plans, and be a strong leader and negotiator.

Qualifications and Training

Candidates for the job of a 911 director should have a bachelor’s degree in business, public administration, emergency communications, administration of justice, criminal justice or a related field. Some employers will want applicants to have five to 10 years of experience in emergency communications and 911 technical supervisory experience.

Salary

A 911 director's salary can range from $47,450 to $80,664. Salaries vary depending on the industry, location, educational experience and professional experience.

Work Environment

The work environment is usually an emergency communications center, which is fast-paced and hectic. Individuals wishing to become a 911 director should be able to work under stressful conditions.

References

• Central PA Fire: Job Description of a 911 Director
• Cowley County: Job Description of a 911 Director
• Trumball County: 911 Director Job Description