Conflicts occur in the workplace when two or more people are unable to reconcile contrasting views, ideals or opinions. A supervisor may take certain actions to help resolve issues, but may also exercise preemptive measures to prevent conflicts.
Communication is the most important conflict resolution tool of all. It is imperative for supervisors to meet with their staffs routinely, allowing everyone to air grievances or concerns.
The ability to communicate is built on trust. A supervisor should work to develop individual relationships with employees in an effort to create an open environment free of potential conflict.
In order for rules to be followed, they must be set. A supervisor must create and enforce basic rules and procedures governing the work environment to eliminate potential for disagreements or conflicts.
Many conflicts in the workplace occur as a result of an employee's dissatisfaction with his position. It is important for a supervisor to regularly review her employee's job description, ensuring that each individual is utilized to the best of his ability.
Toward helping foster a conflict-free environment, a supervisor might benefit from providing soft skill training, such as communication and conflict resolution.
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