Business Voice Mail Greeting Etiquette

Be professional in your voice-mail messages.

Customers who call your business expect to get in touch with you.. If they can't, they want information on your voice-mail system to be friendly and up-to-date. Putting forth extra effort to make sure your voice-mail greetings are professional will avoid irritating your callers.

Time Limits

State when you are in the office and when you are not. If you will be out until a certain time or date, update the message when you return.

Method

If it's easier to reach you via another communication method, say so. Speak the number or email address slowly and clearly.

Repeats

To cut down on callers repeatedly leaving messages, mention when you will return calls and then follow through.

Divert

If your workload needs to be directed to another person in your absence, let the caller know that person's name and how they can be contacted.

Direction

Instruct callers to leave specific information so you can help them more efficiently: a phone number, case number or any other applicable data.

References

• All Business: Voicemail Etiquette 101