Definition of Constructive Conflict

Constructive conflict can enhance business.

In constructive conflict, people take opposing or competitive actions or viewpoints that usually involve divergent interests, ideas or concepts. Unlike destructive conflict, constructive conflict does not generally include aspects such as anger or intensely loud arguing and voices.

Attitude

An attitude of curiosity, respect and humility is used to foster a rational approach with constructive conflict. Because of this climate, the individuals involved are comfortable with each other and forms of coercion are not used.

Verbiage

Individuals involved in constructive conflict may use strong or heavy words and statements. Because the purpose is to influence or persuade, however, there is no tendency to use intimidation or suggest imposing harm.

Comfort Level

Communication involves a two-way street with constructive conflict. Therefore, there is an openness between the parties that is usually not present in destructive conflict situations.

Negotiation Techniques

While a conversational situation by those engaged in opposition may appear to be unfriendly, there will be a sense of a continuing atmosphere of negotiation and compromise occurring.

Conflict Resolution

Morton Deutsch, author of "The Resolution of Conflict: Constructive and Destructive Processes," maintains that constructive conflict resolution features are similar to that of creative thinking methods. Creative thinking can involve the motivation to problem-solve and develop conditions that may permit problem reformulation and allow for the presence of concurrent diverse ideas and flexibility.

References

• Constructive Conflict
• Conflict Resolution