Role of a Housekeeping Attendant Within a Hotel Operation
Hotel housekeeping attendants have diversified duties and responsibilities that help make guests feel special and welcome. Their work influences the appearance and reputation of the hotel on a daily basis.
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Maintain Guestrooms
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Housekeeping attendants clean and stock guestrooms so that guests are assured of a comfortable stay. They also supply clean towels.
Clean Common Areas
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The overall cleanliness of common areas is just as important as keeping guestrooms clean. Guests oven see and evaluate the common areas before they are shown to their rooms. Furthermore, dining areas, stores and other common areas may bring hotels additional revenue.
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Supplies
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Sometimes housekeepers assist guests with special requests or supplies. Housekeeping attendants may loan guests irons, sewing kits and other items that will assist them. They also stock carts and closets with supplies.
Ensure Privacy
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Sometimes housekeeping attendants monitor guests' needs for privacy. Often hotels have cards guests can leave on their doors to alert cleaning staff that they do not want to be interrupted.
Turndown Service
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At some hotels, housekeeping staff is responsible for turning down bed linens and providing mints or candy. In a resort hotel, a list of resort activities may be provided as well.
Report Repairs
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Housekeeping attendants alert appropriate hotel personnel about any needed repairs or problems. .
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References
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