Job Description for a Help Desk Technician
In today's world, most businesses have grown extremely dependent on computers for everything from tracking orders to internal communications. Help Desk technicians serve an essential role in keeping computers running.
Other People Are Reading
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Responsibilities
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According to myfuture.edu, a website that assists students with choosing a career, "Help Desk technicians identify the hardware and software needed to provide solutions to problems, provide telephone, face-to-face and online support to customers and download and install appropriate software."
Required Skills
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Help Desk technicians must have a comprehensive understanding of computer hardware and software. In addition, they must possess excellent communication skills in order to assist computer users.
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Education and Training
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Individuals interested in becoming a Help Desk technician may want to consider obtaining a degree in Computer Science. In addition, obtaining a Microsoft Certified Desktop Technician (MCDST) or Microsoft Certified Systems Engineer (MCSE) Certification is advisable, as many companies use the Microsoft Operating System and software.
Pay Expectation
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According to Dice.com, a prominent IT job board, the median salary for a help desk technician in the United States is $45,000 annually as of 2010.
Job Outlook
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The Robert Half 2010 IT Salary Guide reports that help desk technicians remained in steady demand in 2009, and they predict that demand will continue in 2010.
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