Information About Business Etiquette
Business etiquette refers to the social customs observed when dealing with business clients, as well as behavior around the office. These are more than just signs of respect, they can prove crucial to the success of a business.
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Function
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People in the business world often see etiquette as exhibiting the work ethic of the individual. A person who acts rudely, whether intended or not, might be viewed as lacking the self-discipline to handle his or her job or give the company a favorable image to other clients.
Expert Insight
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Dan McLeod, president of Positive Management Leadership Programs, says that poor business etiquette at the top of the company trickles down and breeds poor employee and customer relations with management.
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Fun Fact
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When introducing two strangers, the mediator should introduce the most important figure first. Introducing a client as the most important is not poor manners and might even prove beneficial.
Misconceptions
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Most displays of poor business etiquette do not come from intentional disregard for social customs, but mere ignorance. Many customs of business behavior are not formally written down.
Tips
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People new to the business world, especially young graduates, should read up on business etiquette and even think about attending business etiquette classes, according to Gretchen Neels of the business etiquette company Neels & Company. Bad first impressions are hard to overcome.
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References
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- Photo Credit Image by Flickr.com, courtesy of Rafael Matsunaga
