Inside Sales Manager Job Description


Many companies have inside sales managers, who usually manage sales representatives that sell goods and services over the telephone. Inside sales managers have a number of key responsibilities for making sure the inside sales department runs smoothly.


  • The most important responsibility of the inside sales manager is making sure inside sales representatives meet their sales quota, which is normally established by sales executives.


  • Inside sales managers are also responsible for working with human resources in hiring and training new inside sales representatives. They must also conduct performance reviews of their subordinates and make recommendations for their career development.

Types of Responsibilities

  • Inside sales managers are responsible for maintaining a constant flow of quality sales leads for their sales representatives. They must interact with marketing and other departments in finding the best sources for these leads.

Other Types of Responsibilites

  • Inside sales managers must lead all internal sales meetings, as well as coordinate any workshops or job-related functions. These professionals are often required to attend conferences within their specific industry to broaden their product knowledge.


  • Inside sales managers are sometimes required to handle interpersonal issues that development with their staff. They must be trained to diffuse conflict and continue to keep the inside sales team on tract for establishing all sales goals and objectives.

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