Job Description for a TeleTech Call Center Representative

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TeleTech is an international business process outsourcing firm that provides a variety of operational solutions to companies. Call center representatives, called customer service associates or representatives, provide support to customers and clients worldwide via the telephone.

Primary Duties

  • Using both a telephone and a computer outfitted with Microsoft Windows applications, customer service associates and representatives are trained by TeleTech to answer customer questions and inform them of new products and services.

Varied Hours

  • TeleTech operates in 18 different countries worldwide. As a result, representatives employed in their call centers may be required to work non-traditional hours including evenings, overnight and weekends.

Educational Requirements

  • In order to qualify to become a customer service associate with TeleTech, call center representatives must possess a high school diploma. In lieu of this requirement, a general equivalency diploma (GED) is also acceptable.

Compensation

  • Call center representatives who are hired as customer service associates with TeleTech earn an hourly wage starting $9.25.

Benefits

  • TeleTech offers many benefits to call center representatives who work as customer service associates, including paid vacation, tuition reimbursement, medical and dental insurance, a 401k plan as well as discounts to a variety of stores and restaurants.

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References

  • Photo Credit Image by Flickr.com, courtesy of Mark Kobayashi-Hillary
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