What Are the Benefits of a Quality Control Program?

Many corporations have extensive quality control programs to ensure their product or service is consistently meeting or exceeding company expectations. While these programs are often costly to administer, they can be very beneficial.

Uniformity

Whether you are providing a product or service, any defect can have a dire impact on your bottom line, such as through losing repeat business and lowering your reputation. Quality control programs are set up to prevent or greatly reduce defects.

Detection in Manufacturing

Quality control programs allow companies to detect any defective products (often through software and inventory monitoring) and remove them before reaching the consumer.

Detection in Service Industry

Quality control or feedback surveys can be distributed to customers to monitor satisfaction levels. Businesses can take this information and improve (or maintain) their customer service efforts.

Prevention

According to Juran's Quality Control Handbook by J.M. Juran, the cost of finding defective products averages 20 to 40 percent of total sales. Quality control programs help prevent defects by identifying issues before they occur.

Considerations

According to Denver defective product litigation attorneys, thousands of people are injured each year from faulty products. Implementing a quality control program can save companies millions in potential lawsuits. These programs are especially important for certain industries, such as pharmaceutical, automobile and children's products companies.

References

• Kaner
• All Business
• Denver Defective Product Attorneys