IT System Support Job Description


An Information Technology system support specialist assists internal and external clients in troubleshooting their computer hardware and/or software. System support professionals may work within a call center environment or interact with clients face to face.

Educational Requirements

  • While a four-year degree within computer science or a related field will give a candidate an advantage in the job market, education in this field may also be obtained through courses at a proprietary school or junior college.

Salary Expectations

  • In 2006, the average IT system support professional earned an annual wage of $41,470.

Job Growth Outlook

  • As companies become increasingly computer reliant, it is expected by the U.S. Bureau of Labor Statistics that employment in this industry to grow by 18 percent between 2006 and 2016.

Industry Employment Statistic

  • In 2006, there were 552,000 IT system support professionals employed in the United States.

Professional Organization

  • Approximately 50,000 IT system support specialists internationally are members of the Help Desk Institute, a professional organization that provides a variety of industry-related resources to its population.

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  • Photo Credit Image by, courtesy of Mark Kobayashi-Hillary
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