The claims representative processes claims for Social Security benefits. Based on contact with claimants, the representative will determine eligibility for entitlement.
The Social Security Administration (SSA) employs more than 64,000 people located in more than 1,300 offices across the U.S. The SSA provides income benefits to workers and their families as a result of disability, retirement or death.
There are three major types of claims representatives. The claims authorizer is a specialist in social insurance. The benefit authorizer is a specialist in legal matters relating to a claim. A service representative provides direct support to claimants.
The candidate must be a U.S. citizen, register for the Selective Service, and submit to a background security check. A one-year probationary period is standard. Interview questions are behavioral-based, providing an opportunity to respond to a variety of claimant scenarios.
Claims and benefits training lasts from six to eight months, either at a field office or in a classroom setting. The training for service representative lasts approximately nine weeks.
With a reported average 2009 salary of $59,577, this position can be a rewarding and challenging public service job within an agency that serves 90% of the U.S.
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- Salary of a Claims Representative