Social Security Administration Claims Representative Job Description


The claims representative processes claims for Social Security benefits. Based on contact with claimants, the representative will determine eligibility for entitlement.


  • The Social Security Administration (SSA) employs more than 64,000 people located in more than 1,300 offices across the U.S. The SSA provides income benefits to workers and their families as a result of disability, retirement or death.

Job Classifications

  • There are three major types of claims representatives. The claims authorizer is a specialist in social insurance. The benefit authorizer is a specialist in legal matters relating to a claim. A service representative provides direct support to claimants.

Application Process

  • The candidate must be a U.S. citizen, register for the Selective Service, and submit to a background security check. A one-year probationary period is standard. Interview questions are behavioral-based, providing an opportunity to respond to a variety of claimant scenarios.


  • Claims and benefits training lasts from six to eight months, either at a field office or in a classroom setting. The training for service representative lasts approximately nine weeks.


  • With a reported average 2009 salary of $59,577, this position can be a rewarding and challenging public service job within an agency that serves 90% of the U.S.

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