What Is the File Extension Etl?

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A voice response unit is a type of technology where numbers entered into a keypad on a telephone or spoken aloud over a telephone line are translated into commands that allow a computer to provide information or complete a task. There are a number of voice response unit programs available, including one that uses the .etl file extension.

Identification

  • A file with the .etl file extension is known as a Windows trace file.

Source

  • Etl files are created by Microsot Office Communication Server, which can be used for a number of purposes in addition to voice response, such as Web conferencing and instant messaging.

Function

  • A file with the .etl file extension contains a data file of a voice response session, stating what prompts the computer was given and how the computer responded.

Benefits

  • Voice response technicians can review the data contained in .etl files to determine what improvements are needed for a voice response unit to provide better customer service to inbound callers. The files can also be used to find the cause of a technical glitch.

Considerations

  • The .etl file is saved in a code using sequences of numbers rather than written words. In order to utilize the file, you will need a program like Microsoft Logman to interpret the data.

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