Automotive Service Advisor Job Description

New and used vehicles require regular maintenance and repairs to keep them running smoothly and safely, but it can be difficult to know what work needs to be done and when. Automotive service advisors are professionals who help take the guesswork out of when and what car service is needed.

  1. Function

    • Automotive service advisors work at car dealerships and vehicle service centers. They explain the maintenance that a car may need, give price estimates and make suggestions about future work.

    Features

    • Automotive service advisors hold customer-service positions rather than car maintenance jobs. They usually have a desk outside the garage area.

    Skills

    • Automotive service advisors must be skilled at listening, problem solving and communicating orally. A thorough knowledge of cars and repair work is also necessary.

    Education

    • Most automotive service advisors have post-secondary education in the field of automobile mechanics, such as a diploma from a six-month to one-year trade school program or a two-year associate's degree.

    Compensation

    • As of November 2009, the average annual salary for automotive service advisors was $52,000, according to Indeed.com.

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