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What Is Needed for Police Dispatcher Certification?

Police dispatchers field calls regarding crimes and emergencies. They relay the information to officers who respond to the scene. Dispatchers operate telephones, radios and computers simultaneously to ensure the call is properly handled.

  1. Education

    • According to the Occupational Outlook Handbook, 2008-09 Edition, most police dispatcher positions require a high school education. An associate degree in public safety is helpful.

    Skills

    • The ability to multitask is essential. Clear communication and the ability to remain calm under extreme pressure are essential traits.

    Training

    • Police dispatchers receive on-the-job training. This can include classroom training as well as peer mentoring.

    Certification

    • The National Academies of Emergency Dispatch is one credentialing agency for police dispatchers. It offers courses designed to train employee for this career.

    Career Advancement

    • Law enforcement dispatchers can advance to the supervisor level. Attending training might be required for career advancement.

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