Job Description of Mystery Shopper
Everyday companies strive to meet customer expectations with clean stores, excellent customer service and unbeatable prices. Mystery shoppers help companies do just that by posing as actual customers while observing the actions of employees as well as other predetermined factors that the company is looking to improve.
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Description
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Mystery shoppers are generally hired as independent contractors to go to stores or restaurants and shop for particular items, ask the employees questions, or to observe the surroundings while appearing to be a regular customer.
Job Duties
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Mystery shoppers generally work part time on a flexible schedule. Once an assignment is received, the shopper goes to the establishment, makes observations, asks questions and sometimes even make a purchase. After the visit, the shopper fills out a specific questionnaire about the service she received.
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Education
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No specific training is required to become a mystery shopper. Some companies give brief training sessions outlining the skills shoppers should use and give detailed instructions with each assignment that mystery shoppers must follow in order to get paid.
Earnings
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The amount of pay for each assignment varies depending on the type of establishment being evaluated. Sometimes free food or merchandise is used in lieu of financial compensation. Annual earnings for each mystery shopper varies depending on the frequency of shops performed.
Warnings
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There are many companies who hire mystery shoppers legitimately. These companies will not ask you to pay to become a shopper. Research the company before accepting or performing any jobs.
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References
Resources
- Photo Credit Image by Flickr.com, courtesy of Derek Tsang
