What Are the Responsibilities of a Crisis Intervention Counselor?


A crisis intervention counselor is a professional who helps an individual deal with a traumatic situation. The counselor's job is to offer support and assistance to the person and benefit their emotional health.


  • According to the American Institute of Healthcare Professionals, there are various educational and certification processes that crisis intervention counselors go through. Many crisis intervention counselors who receive certification are already practicing as a counselor. Others are employed in a psychological, health-care related field.

Crisis Hotlines

  • Crisis intervention counselors that work for hotlines must respond to callers who are experiencing a crisis. They assist the caller with intervention counseling and provide referrals to various agencies where the caller can receive additional help.


  • On a daily basis, crisis intervention counselors work with people who are exhibiting various symptoms of psychological stress. Some of the most common symptoms experienced after a traumatic event or crisis is fear, anger, frustration, nightmares, and insomnia.


  • According to Houston Community College, people who experience a traumatic event often become worse if they do not receive help or support. A crisis intervention counselor can offer short-term help to reduce the emotional, mental, and physical impact that a crisis has on a person.


  • Crisis counselors must be active listeners that can offer unconditional acceptance and reassurance. They must also be nonjudgmental when helping a person through a crisis.

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