Unlike those who work in formal restaurant settings, deli workers work in a more casual environment. However, they still have to maintain good customer-service skills and follow proper procedures regarding food preparation.
In most smaller food establishments and large fast-food chains, the deli workers take orders from their customers. They are careful to remember special requirements of certain customers such as not putting mayonnaise on the hamburger. Finally, they make cash transactions.
After taking the orders, the deli workers then prepare the meals. They have to multitask because many times they're completing several orders at once. They also try to move quickly as customers expect fast service.
Because the deli kitchen and front area get messy often, deli workers also have to keep the areas clean. They sweep the floors, mop, clear the clutter and customers' trash and sanitize the tables. They also clean the restrooms.
If a particular deli is a busy time at peak times such as breakfast and lunch, the deli workers have to refill sugar packets, creamer packets, napkins, cups, straws, forks and spoons. If the deli has a self-serve coffee and soft drink machine, they refill those.
Finally, deli workers give customers good service by smiling when the customers approach them, getting their orders right, assisting them with choosing a meal and thanking them for their service.
Deli workers usually get on-the-job training. The salary depends on experience. A worker with a year's experience might earn about $13,000, while someone with 10 years' experience could make about $20,000.