The job description of a box office manager entails a variety of tasks and responsibilities. The exact nature of their job might differ slightly according to the type and size of the box office.
Overseeing ticket prices, sales, orders, preparations, scheduling and subscriptions are a critical part of the job description. This includes ensuring all tickets and orders are delivered to the box office before an event.
Box office managers must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
Additionally, they need to be in constant communication with various event promoters, the box office, staff and the clientele to assure the event runs smoothly and all parties are happy.
They’re also responsible for supervising and delegating tasks to employees, including box office workers, ticket collectors, ushers, security, accounting staff, event marketers and other members of the workforce.
Aside from adding new customers to the mailing list, box office managers deal with any issues or complaints from existing customers.