Call Center Operator Job Description

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Call center operators or representatives answer incoming phone calls from customers or prospective customers. As a customer service representative, an operator answers questions about the products and services of the company she works for or about client accounts.

Features

  • Call center operators wear a headset and answer telephone calls, using a computer to access and update information. Operators keep track of the queue, a display of how many customers are on hold and waiting to have their calls answered.

Environment

  • Call center operators typically sit in a cubicle in a busy room with many other operators also taking calls. During busy times, operators usually get few breaks in order to prevent clients from having to wait too long for assistance.

Time Frame

  • Call center operators frequently work 40 hours per week, though some are part-time and work 20 or 25. Some call centers are open beyond normal business hours or 24 hours per day, requiring evening, overnight and weekend shifts.

Education

  • Call center operators typically receive on-the-job training, and most employers accept applicants with only high school degrees.

Compensation

  • In October 2009, call center operators' average annual salaries are between $26,500 and $55,955, according to Payscale.com.

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