Communication Skills in Nursing

Interpersonal communication is essential in every area of life, but it especially critical in the field of nursing. Communication skills have been identified as the main cause of health care issues, based on studies in the last three decades according to Andy Betts, a professor of nursing at the University of Lincoln in the United Kingdom.

The Facts

Nursing is collaborative by nature. Nurses and other medical staff must communicate effectively in order to provide the appropriate treatment and medical care. Effective communication skills in nursing create a high level of customer satisfaction and excellence while preventing medial mishaps.

Significance

Nurses are responsible for understanding and for being understood. They are required to both listen carefully and report information accurately and efficiently.

Social Considerations

A nurse plays a vital role in social interactions. A nurse must be able to perceive accurately the appropriateness of interpersonal interactions.

Approach

A nurse's role is both as an interviewer and as a teacher. He needs to be an effective listener that can ask the right questions and at the same time he operates in the role of an instructor, relaying important information.

Benefits

Effective communication skills in nursing benefit the patient with greater customer satisfaction, the nurse with career satisfaction and the health care system at large with motivated and empowered nurses.

References

• Andy Betts
• Nursing Communication
• Cornell University

Resources

• Communication Skills Test