Computers have become an integral part of people's everyday lives, whether at home, work or school. When a problem occurs, we turn to a computer technician, or computer support specialist, to solve it.
Technical Support Specialist
A technical support specialist responds to issues from organizations' computer users. They may solve problems with automatic diagnostic programs. They may also install, clean, modify and repair software and hardware.
Help-desk technicians are front-line customer support and deal directly with company issues. They provide a source of feedback on products.
A bachelor's degree is often required to become a computer technician; however, certification and experience may be sufficient.
Job promotion typically depends on work performance, as well as a continuation of formal education.
According to the 2008 report from the Bureau of Labor Statistics, computer technicians earn an annual median wage of $43,450. Some computer technicians may reach the high range of $70,750.
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