Types of Organizational Conflict


Organizational conflict is the discord that arises when the "goals, interests or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objective," says Gareth R. Jones and Jennifer M. George's book, "Contemporary Management." Jones and George mention four types of organizational conflict--interpersonal conflict, intragroup conflict, intergroup conflict and interorganizational conflict.

Interpersonal Conflict

  • Interpersonal conflict is the conflict between individuals of the organization.

Intragroup Conflict

  • Intragroup conflict is the conflict within an internal group, team or department. These are conflicts that typically involve more than one person within a group.

Intergroup Conflict

  • Intergroup conflict is the conflict between different groups, teams and departments. When different groups are pitted against each other, this is an example of an intergroup conflict.

Interorganizational Conflict

  • Interorganizational conflict is the conflict that arises across different organizations. When different businesses are competing against one another, this is an example of interorganizational conflict.

Sources of Conflict

  • Jones and George say sources of conflict are different goals and deadlines, two or more managers that claim authority, group members being dependent on another group member who is not working up to par, different standards or reward systems, scarce resources and status differences.

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  • Contemporary Management; Gareth R. Jones and Jennifer M. George; 2008
  • Photo Credit erwinbacik/sxc.hu
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