Business Email Etiquette

Email is a daily source of important communication. Especially as a form of initial contact, business email etiquette is essential to making a good impression for yourself and the company you represent

  1. Addressing Recipients

    • Always address recipients appropriately until otherwise noted. Although many people will insist you call them by their first name, assuming this could send off bad vibes, particularly when dealing with international personnel.

    Fields

    • Proper etiquette should be used in any email to anyone. Be sure the contact is appropriately entered in contacts and address books.

    Privacy

    • Use the "Bc:" field to correspond with people who won't necessarily know each other to respect their privacy.

    Avoiding the Spam Folder

    • Be meticulous to avoid typos and use proper punctuation. In addition to appearing unprofessional, misspellings and all-caps subject titles can alert spam filters or increase the chances the email will go unread.

    Proper Use

    • Most employers caution against using a business email address to conduct personal business or to send nonbusiness emails to coworkers or contacts, especially jokes or forwards.

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