Claim Adjuster Duties Defined

A claims adjuster mostly works for estate or life insurance companies and handles all insurance claims clients put forward. A claim adjuster works with investigators, claim examiners and claim appraisers to determine the amount of money the insurance company is liable to pay to the client.

  1. Investigation

    • A claims adjuster carries out the initial investigation into the legitimacy of an insurance claim by interviewing the client, studying medical and police records, and inspecting physical damages.

    Consultations

    • During an investigation, a claims adjuster may seek advice from experts such as doctors, attorneys, engineers or accountants.

    Approved Claims

    • Once a claims adjuster has determined that the insurance claim is justified, he starts negotiations with the client about the amount the insurance company owes.

    Public Adjusters

    • A public claims adjuster does not work for an insurance company; she is hired by a claimant to negotiate with the insurance company on the claimant's behalf.

    Independent Adjusters

    • A claims adjuster can choose to work as a freelancer. Some insurance companies hire independent claims adjusters temporarily.

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