Wal-Mart Cashier Job Description

Good people skills are required for Wal-Mart cashiers.

A Wal-Mart cashier is responsible for effectively executing and adhering to the “Basic Beliefs” of the founder, Sam Walton. These beliefs entail showing the customer respect at all times, demonstrating outstanding customer service and settling for nothing less than excellence while performing daily responsibilities.

Training

Wal-Mart cashiers are trained to provide excellent customer service. A cashier’s training focuses on the 10-foot rule, which ensures every customer encountered at this distance is aided in a polite, serviceable manner.

Responsibilities

The cashier is responsible for talking to the customer, responding to questions and giving assistance while processing transactions. Cashiers should adhere to company policy at all times.

Merchandising

Cashiers are required to uphold the tone of the register area by removing unpurchased merchandise and restocking it in the appropriate areas. They also settle issues pertaining to product pricing and UPC codes.

Characteristics

Aside from having the basic math skills and the operational knowledge of running a cash register, the cashier should possess the people skills necessary for interaction with customers.

Restrictions

A Wal-Mart cashier should be able to effectively confirm identification for customers purchasing cigarettes, alcohol and other age-restricted products,

References

• Wal-Mart: Cashier Job Description
• Customer Service Training: Customer Service Training for Wal-Mart Greeters