Effective Business Communication Training
Business professionals must be able to communicate effectively with their customers (internal and external), upper management, and subordinates. Training programs in effective business communication can provide the tools and techniques employees need to improve their presentation, writing and interpersonal skills.
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Features
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Communication skills training can be provided in-house (by experienced human resources specialists) or by external trainers/consultants. The training can be offered in a classroom or online teleconference, or as one-on-one coaching.
Considerations
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Before you set up a communication-skills training program in your company, be sure to determine the specific training goal you want to achieve. Sample goals include the following:
• Staff members will be able to deliver concise, well-designed presentations;
• Managers will be able to conduct performance reviews that enhance employee performance;
• Customer service representatives will be able to design and write clear and persuasive documents. -
Effects
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Effective business communication training should bring about a variety of positive outcomes, including increased satisfaction with day-to-day procedures, more productive interactions among cross-functional teams, and a more professional public image for the company.
Expert Insight
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Communication training must not be viewed as a "band-aid" to fix communication breakdowns in your company. A training program, by itself, may not be enough to fix the problems that may be systemic to the whole company.
Theories/Speculation
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Robert F. Mager, one of the most influential researchers in the field of performance improvement, theorizes that employee performance must always be analyzed BEFORE any formal training program is set up, in order to "find out whether the differences between what they're doing and should be doing can be eliminated by instruction or whether some other action is called for."
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