Tier 1 Computer Help Desk Career

The information technology (IT) industry is one of the fastest growing industries in the U.S. As technology progresses, the need for technologically savvy workers increases. If you have the IT skills, a Tier 1 Computer Help Desk career is worth pursuing.

Definition

A Tier 1 Computer Help Desk specialist provides assistance to fellow employees and customers regarding basic computer hardware and software issues.

Job Description

A Tier 1 Computer Help Desk technician is the first point of contact for employees or customers who call or email the help desk with a computer issue. The Tier 1 Computer Help Desk professional must try to discover what the problem is, determine its source, and give advice as to how to resolve the problem or pass it on to the next level of help desk employees for resolution in complicated situations.

Required Knowledge

A Tier 1 Computer Help Desk career requires general technical knowledge of basic computer hardware and software issues.

Required Education

To have a Tier 1 Help Desk career, you must possess a minimum of a high school diploma or GED and, in most instances, the completion of a certified computer training program.

Required Skills

Basic reading, writing, and math skills are required as well as the ability to listen well, troubleshoot problems, and convey technical knowledge in a simple way.

Salary

According to Indeed.com, as of July 2009, the average salary for Tier 1 Computer Help Desk employees is $37,000.

References

• Help Desk Salary Info