What Are the Requirements to Be a Five-Star Hotel?

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Quality of housekeeping services is among the considerations that hotel ratings take into account.
Quality of housekeeping services is among the considerations that hotel ratings take into account. (Image: Jupiterimages/Comstock/Getty Images)

One thing you may wonder as you plan a trip and research hotel options is what makes a five-star hotel better than a two- or three-star hotel. These ratings depend on a number of factors, including the service and amenities of the hotel.

Service

Service in a five-star hotel is above average. The hotel should offer housekeeping 24 hours a day, information for guests and discounts on local attractions.

Room Features

For a hotel to be rated with five stars, it must have expensive and quality furnishing and decorations such as 400-count sheets. The rating also requires that in-room video, a CD player or stereo and a hot tub be in the room.

Hotel Amenities

The hotel itself should have more than one restaurant at the location, and the restaurants are expected to offer gourmet foods. They’re also required to have room service available 24 hours a day.

Staff

The staff members at a five-star hotel is expected to be the best they can. The hotel should have a high ratio of staff to guests.

Hotel Features

For a five-star rating, a hotel needs a concierge, valet parking and a fitness center, health center or spa. Many of these hotels also offer other services such as a casino, lounge or nightclub.

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