What Are the Duties of a Hotel Room Attendant?

Hotel room attendants are frequently called by a variety of other names--including maids, housekeepers, hospitality specialists and cleaners. The primary function of hotel room attendants is to ensure that guest rooms are fully stocked, clean and acceptable to customers. To this end, they have a variety of duties each day.

Linens

Each day, hotel room attendants visit guest rooms, stripping the beds and replacing fresh linens and providing clean towels to guests. Linens and towels are washed on a daily basis in the hotel's laundry facilities.

Cleaning

Hotel room attendants provide light cleaning including dusting, vacuuming, cleaning the bathroom, washing windows and mirrors and emptying garbage before new guests arrive.

Replenishing

Hotel room attendants replenish supplies of toiletries, coffee, tea and mini bar items daily.

Reporting

Hotel room attendants check over the inventory of room furnishings after guests depart, advising supervisors if anything is missing or damaged. They also turn in any items that have been left behind by guests and ensure that all appliance, televisions, telephones, and heating and cooling systems are functioning properly.

Customer Service

Room attendants often provide complimentary turn-down service for guests, provide them with extra pillows or towels upon request, pick up and drop off dry cleaning, shine shoes and perform seamstress duties. They also are required to ensure guest privacy by being careful only to enter rooms when they are empty so as not to intrude upon guests.

Resources

• International Executive Housekeepers Association