Trucking Dispatcher Job Description

Truck dispatchers work for local and long-haul trucking companies, coordinating the scheduling of drivers, trucks, and freight between various locations. In smaller companies, a dispatcher is responsible for a very wide range of duties, while in larger companies, an operations department conducts much of the communication with drivers.

Function

Dispatchers direct pickup and delivery of freight in the most efficient manner possible. Long-haul dispatchers must take into account the number of hours a driver can legally operate the vehicle continuously on a weekly basis.

Driver Monitoring

The job description includes assigning drivers to trucks and providing accurate directions to pickup and delivery facilities. Dispatchers usually keep in touch with drivers via phone or satellite.

Considerations

Dispatchers must consider driver concerns to maintain driver safety and retention. They assist drivers dealing with unexpected situations such as a closed loading dock, overweight loads, and any type of accidents.

Geographical Knowledge

Dispatchers need general knowledge of highway systems in the regions in which their drivers work, which in some instances can include the entire country.

Work Schedule

Many dispatchers work unusual schedules because most trucking companies are busy 24 hours a day, seven days a week. They may also be assigned to weekends, nights and holidays.