Types of Jobs in Telecommunications

Telecommunications is a blanket term used to describe Internet, telephones and cell phones, and video. There are many different job types available in the telecommunications industry.

Sales

Salespeople in the telecommunications agency may work for Internet Service Providers, cell phone stores, land line telephone plan sales, long distance sales, or cable and satellite television companies. They may work in retail locations or telemarketing.

Customer Service

Telecommunications customer service personnel typically work in large call center environments where they handle incoming calls. Customer service representatives typically answer questions and solve technological assistance and troubleshooting for customers.

Development and Support

Network analysts, service technicians and system administrators ensure that telecommunications lines and systems function correctly and repair problems as needed. Software and computer engineers and programmers help devise new technologies for various telecommunications devices and service.

Marketing

Marketing specialists, research analysts, graphic designers and ad copyists all work to produce advertisements for print, radio and television to sell telecommunications devices. and service.

Finance

Billers and payment processors work to mail and collect customer bills' and ensure they are credited to their accounts. Accountants and bookkeepers are responsible for tracking the financial expenditures and income for telecommunication companies.

Management

Managers work at many levels in telecommunications companies, assuring that the company or department meets goals for sales and customer service, creating and adhering to budgets, and supervising employees.