Description of a Telemarketing Job
Telemarketers talk on the phone a good portion of the time. As a telemarketer you should have good communication skills because you will be providing potential customers with a information. You need the ability to get a customer's attention at the beginning of the call.
Other People Are Reading
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Incoming and Outgoing Calls
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A telemarketer is responsible for calling customers, or receiving incoming calls, and providing a customer with information about a product or service. Telemarketers are responsible for converting potential customers into sales.
Prepared Script
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A telemarketer has to read a script to customers in an effort to get them to make a purchase. You need the ability to sound natural and not robotic or mechanical. When a telemarketer is able to establish rapport, he has a better chance of capturing the customer's attention.
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Transfer Calls
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Sometimes telemarketers have to transfer a call to a sales representative after he has the customer interested in the product or service.
Solicit Donationns
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Telemarketers will sometimes call potential customers in an attempt to get them to donate money to a specific cause. The telemarketer has to have good product knowledge.
Duties/Tasks
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Telemarketers sometimes collect customer information; enter credit card information for sales; answer questions; and schedule appointments for seminars and information sessions. Telemarketers also make cold calls which can be difficult.
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