Job Description for a Dry Cleaning Manager
Dry cleaning managers run facilities that use chemicals or steam to clean clothing and other fabric items, such as draperies and rugs, that cannot be washed in soap and water. They may be owner/operators of an independent store, in charge of a franchise shop, or work for a large business that handles contracts from area hotels and hospitals.
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Staff Supervision
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Dry cleaning managers do the hiring and firing of staff members, as well as training and supervising.
Business Operations
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Because the managers must fill in for staff when necessary, they need to be knowledgeable about fabrics, be able to operate the cleaning equipment and do the pressing of items as well.
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Financial Aspects
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The job description for a dry cleaning manager also includes being responsible for creating budgets and making sure the financial aspects of the business are in good order.
Counter Service
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The managers often work the front counter, accepting items for cleaning, writing up service slips or entering them on the computer, taking payments and returning cleaned items.
Handling Complaints
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Customer complaints are also handled by dry cleaning managers, who must decide whether to provide refunds, or whether an item must actually be replaced because of damage caused at the shop.
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