The Disadvantages of Online Booking

Planning your trip over the Internet can be convenient and easy. You can research destinations at your own pace, shop around for the best fares and hotel deals, and make reservations right from your computer. But online booking can have its pitfalls. It may not always be the right choice, especially if you have special needs.

Live Help

When you book online, you usually can't ask a live person questions about hotel rooms, flight routes, visa requirements or anything else you're concerned about.

Customization

Many travel websites can't handle complicated itineraries, like a trip that combines train, bus and plane travel.

Hidden Fees

Many online travel sites advertise low rates to attract your attention, and then add fees and surcharges for a much less competitive deal.

Special Needs

You usually can't confirm any special requests at the time of your online reservation, such as requesting a wheelchair or adding an infant to your plane ticket.

Limited Validity

The bargain rates that make booking online appear so attractive often mean giving up flexibility in your dates of travel or other such constraints.

Limited Options

Some small inns and tour guides may not have an online presence. If you only look for businesses that have websites and online booking capability, you could miss out on some local color.

Resources

• Government travel guidelines