Customer Service Definition

Employees should be trained in providing quality service to customers, as new hires and as part of ongoing training. A company cannot survive without its customers and customer service must be one of the highest priorities for management as well as staff. This article provides a definition of customer service to help you keep your customers satisfied.

Smile

Customer service is greeting each customer with a smile, even over the telephone.

Respect

Customer service is treating each customer with respect, even if he is wrong.

Inventory

Customer service is keeping inventory neat and updated, so customers can find what they need when they need it.

Exceeding Expectations

Customer service is providing each customer more than she expects, in the way of assistance or answers, with each visit or each phone call.

Responsibility

Customer service is the responsibility of everyone in a company, not just a specific department.

Resources

• Strategies: Providing great customer service pays