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Jobs in customer service are quite difficult. The skills and attributes needed for customer service are patience, kindness, helpfulness, organization, etiquette, problem solving and active listening. Most customer service jobs require the ability to answer a multi-line phone, send and receive emails, speak to customers in person and... more »
Exemplary customer service is something that carries with it a feeling of immense satisfaction. Providing this type of service requires having a firm grasp on what can give people this feeling of gratification. Customer service is about giving people the feeling of victory without the hassle or headache. This feeling of victory will... more »
Many businesses advertise great customer service. But not everyone delivers. A good general definition of superior customer service is personable, direct attention that delivers customer satisfaction. When problems arise, customers do not want to talk to machines or be left high and dry with no answers. Great live customer service... more »
Customer service is key to most successful businesses, but especially in restaurants and food service. With a limited profit margin and tons of competition, restaurants need to keep customers happy to keep them coming back. Here are some ideas develop good customer service. more »
Customer service is an attitude not just a department. Each employee in an organization has customers. The customer may be an external one such as the buyer of a product or an internal one such as a fellow employee in a different department within the company. In either circumstance, customer service skills are necessary. more »
Having highly rated customer service agents working for a business is one of the keys to success...
Business communications can be challenging, whether you are emailing a client overseas or...
Operating a business, regardless of its size, is a major undertaking. You have to keep customers...
Many small-business owners start on a shoestring budget, sometimes due to a simple lack of...
Regardless of your product or service, you won't be in business long if you can get new customers but cannot retain any. Retaining clients boils... more »
There are many facets to customer service. Providing your customers with world-class customer service helps your organization capture market... more »
Customer service managers deal with customers on a daily basis. This includes all customers, even the rowdy ones who want something for nothing.... more »
Customer service jobs involve conducting transactions with, and dealing with the questions, concerns and complaints of, a company's or... more »
A customer service representative handles incoming calls from a company's customers, and finds answers to their specific questions. When you... more »
If you were born with the gift of gab or the desire to help people or if you are simply a skilled problem solver, then you may be interested in a... more »
Every occupation has tools. In order to do the best work you need to use the right tools. If you're a computer programmer, it's a computer and the... more »
Customer service is the provision of service to customers before, during and after a purchase.
According to Jamier L. Scott. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged/swapped, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale.
Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites. The experience a customer has of a product also affect the total service experience, but this is more of a product direct feature than what is included in the definition of customer service.
Customer service is normally an integral part of a company’s customer value proposition. In their book Rules to Break and Laws to Follow, Don Peppers and Martha Rogers, Ph.D. write that "customers have memories. They will remember you, whether you remember them or not." Further, "customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time, with a thousand small demonstrations of incompetence."
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organizations ability to generate income and revenue"Selden1998">. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive read more at » http://en.wikipedia.org/wiki/Customer+service
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