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The telephone has been around for a long time, and most people take phone conversations for granted. In the business world, a customer calling in to talk about a company's offering may treat that...
Few people enjoy making a customer service call. You can spend an hour or more on hold, only to find frustration and aggravation once you speak with a customer service representative. However,...
Clarity, conciseness, cheerfulness and good manners are key when answering the phone at work.
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