When you ask many savvy small businesspeople what their most important asset is, they’ll respond “people.” Yet, many small businesses have no formally allocated training budgets, a vital step...
By following a few simply steps, you can write an employee handbook for your business without having to hire someone to do it for you. Having a customized handbook produced can cost thousands of...
Your boss is sending you to a staff development conference. The agenda promises enhanced leadership skills, improved communication, professional effectiveness and a day out of the office. Sounds...
Effective employee training occurs due to many factors, yet each effective training program shares certain components. The common elements for effective training include adult learning theories...
At some point, you may be asked to participate in a conference call. Follow these steps to effectively function in the conversation.
Handling angry customers is really a great feat. Maybe it is not necessarily anger that is causing the customer's unhappiness. The customer could be frustrated from lack of good customer service....
There is a fine line between time management and learning how to be organized. Both involve the scheduling of your day and prioritizing the events and duties in your day. Time management also...
Decision making is a process that leads to a specific course of action. There is always a final choice in making a decision. Sometimes decision making is based more on opinions instead of fact....
Many times, the best way to learn something is by doing it, and a new job is no exception. Knowing this, many employers participate in programs in which they provide on-the-job training to new and...
When an employer has new ideas and material to present to employees, having a good employee trainer on board is crucial. It's important to hire a trainer who is competent and effective. Finding...
Internships are mutually beneficial partnerships. Employers who create internship programs get the benefit of the time and efforts of young people eager to learn the inner working of a job, while...
Apprenticeship programs are usually found in technical industries and can be put into place by employers, either alone or with the help of labor unions. The government provides and consultation...
Employee diversity training is becoming a common event in businesses across the nation. The basic idea of such workshops is to teach employees communication and conflict resolution techniques to...
To some people, the words "business ethics" seem to be an oxymoron, and with the scandals of large corporations being reported in the newspaper regularly, it's no wonder! However, in response to...
If you've ever tried to negotiate your way through a phone menu to speak to a live person or get a salesclerk's attention at the store, you may wonder about the state of customer service today....
One of the most important sets of skills for an employee to have in today's workplace is computer skills. The software and systems an employee needs to know is dependent on his job, but a basic...
Everyone wants to feel safe at work, and by law all employers are required to provide employee safety training to help this happen. Be it general safety issues or hazard control, every workplace...
Sexual harassment in the workplace is a serious concern, which has prompted many lawsuits in the past few decades. An employer can be held legally responsible for the actions of his employees or...
Few people work in a vacuum. Whether your workplace is an office or your living room, workplace communication is inevitable and unavoidable. Unfortunately, often this communication breaks down....
Conducting employee training can be a daunting task, particularly when you have a staff with a diverse set of skills and knowledge. It's a waste of company time and money to provide training in...
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