Consumer Rights

Nothing is more disappointing than paying your hard-earned money for a product or service and not getting what you were promised or expected. You want to complain, but complain in a manner that...

Salespeople are conditioned to close the sale - sometimes before you're sure what you want to do. Here are some assertive, honest remarks that can defuse the pressure.

It seems to me that a store’s return policy should protect the customer against merchandise that is defective or does not live up to its intended function and lifespan. It is so frustrating when...

There are people in America who is hesitant to retun a pruchase that they are not satisfied with. Here are three steps to make the transaction easier.

How to dispute the content of your credit report.

One of the upsides of a down economy is that stores are desperate to make a sale, and are willing to do it way below original price! The next time you go shopping for that piece of jewelry, new...

It happens way too frequently. We remove the new purchase from its box only to find it damaged or missing a crucial part. Here's how to salvage the situation.

It's illegal to buy and sell counterfeit products, although laws regarding such transactions aren't always enforced. However, even consumers who want to buy authentic products can be fooled by...

There are several reasons why you may need to return goods you have purchased. You may have selected the wrong item, or it's the wrong size, or perhaps the item is defective. Whatever the reason,...

According to the FDA, it is illegal to send merchandise that has not been ordered or to bill the consumer for such merchandise. In short, if you didn't order it, it's a gift."

With a surge in retail fraud, many stores are tightening up on their return policies. Stores are not legally bound to accept returns unless a product was defective or falsely advertised. The...

As a consumer, you have the right to assume that a product will work as advertised. This is the product's implied warranty. It doesn't matter whether you bought something through mail order, over...