What is the Salary of an Assistant Customer Service Manager?
Without good customer service, several industries may not thrive. Moving up the ladder from customer service representative to customer service manager offers a career path. With each promotion, wages and responsibilities increase, providing a stable profession with additional opportunities for learning new skills. Assistant customer service managers' salary is based on industry, size of company, experience, geography and number of staff managed.
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Industry and Geography
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According to the U.S. Department of Labor's Bureau of Labor Statistics, most customer service jobs are in the business support and insurance industries. The setting for most of these jobs is the telephone call center. Per the BLS, the highest concentration of jobs is in Arizona, Georgia and Utah. The states with the highest salaries for customer service jobs are Connecticut, California and Delaware.
Job Description
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Assistant customer service managers supervise customer service representatives. She may assist the manager in training, coaching staff, scheduling staff, monitoring performance and preparing reports. The assistant manager is also adept in resolving issues and is often the manager representatives seek out when issues needs escalation.
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Average Salaries
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In November 2010, according to Indeed, the average salary of an assistant customer service manager was $48,000. With the title assistant call center manager, the average annual salary is $49,000, per Indeed. A call center manager averages $61,000 in annual salary.
Additional Benefits
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Beyond a paycheck, companies can offer benefits such as health and life insurance, wellness programs, investment plans, tuition reimbursement, paid training, product discounts, automobile and group insurance discounts. Assistant customer service managers may also receive bonuses, based on their team's performance. Managers who work nights, weekends and holidays may also receive a higher salary than those who work normal business hours.
Career Path
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The career path in customer service starts with entry-level customer service representative. According to Indeed, a customer service representative averages $26,000 in annual income. Within customer service, a representative may move up to team lead before reaching management levels of supervisor, assistant manager and manager. Depending on the company size and industry, the company may have a corporate customer service team, headed by a vice president. According to Indeed, a vice president of customer service's salary averages $140,000 annually.
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References
- U.S. Department of Labor Bureau of Labor Statistics: Customer Service Representatives
- Sample Job Descriptions: Call Center Supervisor Job Description
- Indeed: Assistant Call Center Manager, Customer Service Supervisor, Call Center Manager, Customer Service Representative, Customer Service Manager Salary
- Photo Credit Jupiterimages/Pixland/Getty Images
