What Is the Role of a Computer Technician?
Computer systems are cardinal to modern-day corporate operating processes, providing organizations the technological foundation on which they build their businesses. Computer technicians provide various services to companies, including basic troubleshooting support for hardware and software problems. Technicians generally train to improve their analytical skills and polish their knowledge of computer systems.
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Technical Support
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A computer technician monitors and controls electronic computers and peripheral data-processing equipment, according to O*NET OnLine, the U.S. Department of Labor's occupational research branch. Technical support activities also include procedures that help corporate systems users perform their duties effectively. In fact, computer technicians engage in various hardware and software maintenance activities. They assist in the operation of computer hardware systems, and help programmers and system analysts test and debug new programs. As a result, technical support personnel typically use tools such as database management system software, database user interface and query applications, network monitoring software and operating system programs.
Regulatory Compliance
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Computer technicians help operating system users perform assigned tasks in accordance with human resources policies, information technology procedures and industry practices. Regulatory compliance with respect to computer usage can save a company substantial amounts. In fact, conformity to rules prevents adverse regulatory initiatives, such as fines. For example, the U.S. Federal Communication Commission and Securities and Exchange Commission require that companies comply with information-processing guidelines when running their businesses.
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Administrative Help
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In the corporate context, computer technicians help employees deal with the various procedures necessary to use operating systems. Administrative help is distinct from technical support. For example, a technician may assist new hires in setting up user profiles and interact with information technology personnel in operating activities.
Education and Training
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Computer technicians generally possess at least a high school diploma or GED certificate, and most individuals have an associate's degree in computer science, according to the U.S. Bureau of Labor Statistics. Technicians also may have an academic background in information technology, information systems management and computer systems administration. Certification also carries a strong professional prestige in the occupation, as certified technicians have more employment prospects and improve their productivity in the short and long terms. Training also helps computer technicians maintain their troubleshooting acumen and time-management aptitude, enabling them to improve their communication skills when performing duties.
Considerations
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As of 2010, a computer technician earned an average annual salary of $37,000, according to online career resource Indeed. The occupation includes information technology personnel who hail from different corporate departments. These professionals include computer operators, operations and maintenance technicians, computer specialists and computer console operators. Other workers assuming the responsibilities of computer technicians include information technology specialists, software technicians and systems operators.
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References
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