Auto Service Manager Job Description


When a NASCAR driver rolls into the pit, a dozen people team up to pour in fuel, change the tires and send the driver back onto the race course. In auto repair garages, success relies on the same teamwork approach, and the auto service manager plays a leading role. He ensures that the whole operation runs smoothly. Companies carefully consider whom to hire for this important position, and they often promote top mechanics to the job. If you aspire to the position, make sure that you know the type of work required and you have the necessary qualifications.

Primary Responsibilities

  • An auto shop manager’s primary job is to ensure the overall satisfaction of customers and the department’s efficiency. The manager hires and supervises all employees in the service department, including mechanics, technicians and customer service staff. He sets goals and objectives for the department and its employees, and enforces company policies and procedures. The service manager creates and advertises promotions, such as discounted oil changes and alignment services, to attract customers.

Secondary Duties

  • The service manager creates, monitors and adjusts the department’s budget; purchases equipment and supplies; and oversees the maintenance of tools and automotive equipment. The service manager also communicates with upper management on a regular basis to keep them informed of the department’s spending and revenue. The job requires an emphasis on safety. The service manager must know all of the pertinent federal, state and local regulations regarding automotive service work, and must take precautions to ensure that employees work with safety in mind.

Skill Set

  • To land a job as an auto service manager, you must be familiar with a commercial garage, have customer service experience and possess strong communication skills. Employers look for managers who have worked as an adviser, customer service rep, mechanic or technician in a commercial garage. You also need an extensive technical background and knowledge of how to train employees.

Education Requirement

  • While auto service manager jobs do not have to have college degrees, employers favor applicants who do. A bachelor’s degree in business administration or an associate’s degree in automotive technology may boost your chances of landing a job in this field. Some employers require auto service managers to hold or obtain a Service Consultant Certificate from the National institute of Automotive Technology. You must pass a certification exam and meet experience requirements to earn the certificate. According to the National Institute for Automotive Service Excellence website, you need two years of relevant working experience to earn the certification.

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