Computer Technican Specialist Training

Computer technician specialist training enhances skills and knowledge.

Computer technicians, also known as desktop support specialists, typically manage an organization's hardware and software environment. Installing, configuring and upgrading personal computers, laptops and servers usually requires specialized training. Learning to diagnose, troubleshoot problems and perform preventive maintenance ensures worker productivity. Training usually covers how to install required software patches and ensure connectivity to the Local Area Network and Wide Area Network as well as how to set up printers and other peripheral equipment.

Features

Computer technician training features technical topics as well as interpersonal and communication skills. Courses enable participants to learn time management skills, problem documentation and issue prevention. Course lab exercises prepare participants to design, install, configure and troubleshoot complex computer systems.

Benefits

Extensive technical training can prepare computer technician specialists to take certification exams, such as the Microsoft Certified Systems Engineer. Training enables technicians to keep up with evolving technologies. Depending on the technician's career path, training provides opportunities to learn new skills, change jobs or hone existing skills to improve competency. Training also allows participants to network with each other and learn new techniques.

Types

Computer technician training programs provide DVD or CD video-based, web-based, classroom and distance learning opportunities for learning. Self-study course typically include full motion video lessons, practice exercises, simulations and demonstrations designed to students master the material. Self-paced training is ideal for those who prefer control over when they take the training and how long they spend on each topic. Students can usually print out reference guides and job aids as well. Computer technician training is also frequently offered in a "boot camp" environment in which intensive instructional lectures by certified professionals, followed by hands-on lab exercises, includes practice certification exams as well as the opportunity to take a test at the end of the one- or two-week session to obtain a credential.

Content

Content for programs, such as CompTIA's A+ certification, provide vendor-neutral training on installation, maintenance and networking topics. Topics also include security, troubleshooting and communication skills. Content also typically includes update information and how to handle newer versions of existing products. Additional topics may cover environmental issues such as heating and cooling.

Expert Insight

Entry-level IT professionals should get as much hands-on experience in the lab or field as is possible. Computer technology fundamentals, networking and security require extensive expertise in troubleshooting and problem solving.

References

• "Computer Tech Career Starter"; Joan Vaughn; 2001

Resources

• Microsoft Learning: Microsot Certifed Systems Engineer
• CompTIA: A+ Certification