Casino Job Descriptions
The casino industry presents job opportunities in a variety of areas. From licensed card room employees and security and surveillance personnel to the food and beverage staff and the valets and maintenance staff, each job fulfills duties crucial to the management and operation of a casino. Some jobs require math skills and others require specific licensure or training, but the majority of positions require a customer service orientation with an eye toward providing a memorable entertainment experience to patrons.
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Gaming Floor Staff
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At the heart of a casino are the gaming floor employees who execute the card games. Dealers do just that, deal cards. They also shuffle the deck, exchange chips for cash and figure payouts to winning hands. Floor managers, or "pit bosses," oversee a small group of dealers and tables, also known as a "pit." Pit bosses supervise large transactions and payouts. Shift managers supervise multiple pits, pit bosses and dealers. A state gaming license is required for all of these positions.
Security and Surveillance
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The security staff monitors the casino floor, checks ID at the door, performs parking lot patrols and secures chips, cash and casino personnel and patrons. Surveillance observers watch multiple video monitors and work closely with security personnel to ensure that order is maintained and nothing unlawful happens. In particular, these employees are trained to spot evidence of theft or cheating. Most of these positions also require a gaming license; however, some security positions do not.
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Accounting
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Cage cashiers perform credit card transactions, cash checks, transfer chips to the casino floor and redeem chips. The soft count team counts and sorts the contents of the drop boxes where dealers put money when exchanging for chips at the table. And the accountants audit food and beverage banks, the cage and casino tables and the business as a whole. All of these positions are supervised by the comptroller, and most require a state gaming license.
Food & Beverage
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The food and beverage department (F&B) includes the servers, bartenders, cooks and supplementary personnel such as bar backs, bussers, expediters and supervisors. This department provides food and drink for patrons and employees. F&B employees are also trained to monitor alcohol intake and to spot signs of overconsumption. Gaming licenses are not required, but some positions require liquor control licenses or food worker's permits.
Miscellaneous
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Other positions in a casino include valets who park cars, maintenance personnel who keep the casino clean, performers such as magicians, musicians, karaoke hosts and DJs, and marketing or promo staff. In addition, some casinos are part of larger hotels or resorts that provide further job opportunities, including hotel staff and management, concierges and pool and spa staff.
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Resources
- Photo Credit Casino chips image by MAXFX from Fotolia.com
