Hotel Attendant Job Description
Hotel attendants, more commonly known as housekeepers, must be well-rounded individuals serving guests and tending to rooms. It is their responsibility to keep hotel rooms in accordance with a hotel’s standards. Once they receive training, hotel attendants work under the supervision of hotel management. With ample experience and demonstrated leadership qualities, hotel attendants may earn promotions into management roles.
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Experience
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Specialized education is not required to work as a hotel attendant. Most receive training on the job. To work in more high-end hotels, candidates must have other housekeeping experience.
Skills
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Hotel attendants must be hard working and reliable. They must take instruction well and be trusted to accomplish tasks independently. Hotel attendants must speak and understand English, and have basic math skills to keep accurate inventory of hotel room supplies.
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Responsibilities
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Hotel attendants must always greet guests with a smile.
They must check each room to ensure guests have vacated as scheduled by the predetermined checkout time. They knock on the door to ensure no guests are present, and visually sweep the room for inconsistencies before beginning the cleaning and restocking. Hotel attendants must report any missing items to their managers and also submit requests for maintenance.
Hotel attendants begin cleaning each room starting with the farthest surface from the door and working their way out. They wipe down every surface in each room, including tables, dressers and headboards using the appropriate materials. They must strip each bed of sheets, covers and pillowcases and replace them with fresh linens.
Hotel attendants wear gloves to clean each hotel room’s bathroom. They pick up wet towels and replace them with fresh ones. They must wipe mirrors and scrub countertops. They clean and sanitize toilets and shower stalls or tubs. They also replace any toiletries, such as soap and shampoo.
They may deliver rollaway beds and ironing boards to rooms as requested by guests.
Compensation
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The average hourly rate for housekeepers in 2008 was $9.13, according to the Bureau of Labor Statistics. Full-time hotel attendants may receive medical benefits and retirement packages.
Job Outlook
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The Bureau of Labor Statistics predicts that employment for building cleaners should grow by 5 percent between 2008 and 2018. Experienced hotel attendants who have demonstrated leadership qualities can gain certification from the International Executive Housekeepers Association. These professionals advance into supervisor and management roles and take on additional responsibilities, such as scheduling housekeepers and overseeing the completion of tasks.
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References
- Photo Credit hotel room image by Albert Lozano from Fotolia.com
