Banking Supervisor Job Description
Bank tellers help consumers access and deposit money safely and securely into personal checking and savings accounts. Banking supervisors, also called teller supervisors, perform basic teller functions, but also manage and assign work to banking staff. If customers run into an issue that bank tellers cannot handle, banking supervisors step into to offer a resolution that meets the customer’s needs and bank’s standards of customer service.
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Function
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Although banking supervisors occasionally handle teller duties such as cashing checks, processing payments and transferring funds, their main focus is to oversee and coordinate the daily tasks of bank tellers. Banking supervisors interview prospective employees, conduct performance reviews and terminate workers. They also ensure that bank procedures and policies are followed and implemented throughout different banking operations. In addition, banking supervisors put together work schedules, assign and prioritize employee tasks, reconcile teller cash balances and assist tellers with difficult customer questions or problems.
Skills
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It is important that banking supervisors possess excellent customer service skills, as these professionals must be courteous, responsive and efficient when helping customers. Employers look for candidates with strong oral and interpersonal communication skills, as well as the ability to lead teams and delegate tasks. Other qualifications that companies seek in banking supervisors are previous experience as a teller and basic knowledge of office equipment.
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Work Environment
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Banking supervisors can be found in branch banks, credit unions and savings and loan associations. Some supervisors work behind customer desks, while others work in the offices with separate cubicles or workstations. Workers usually perform 35- to 40-hour work weeks and work weekend shifts depending on banking hours. In addition, banking supervisors may spend significant time standing and performing repetitive tasks.
Salary
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According to a PayScale report, the average salary for teller supervisors with one to four years of experience fell between $20,347 and $31,948 as of July 2010. Teller supervisors with more than five years of experience earned an average salary ranging between $27,535 and $38,193. The report is based on a survey of 500 professionals working in the United States.
Potential
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The Bureau of Labor Statistics predicts that teller jobs will increase 6 percent between 2008 and 2018. More banks are providing branch offices in supermarkets, shopping malls and other locations that are convenient to consumers, and this is expected to create some job growth. Other factors that will help spur employment for banking positions include extended bank hours during the weekdays and weekends. However, most job openings will result from the need to replace workers who exit the sector to move into other positions.
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References
- Photo Credit bank image by Pefkos from Fotolia.com
