An automatic teller machine technician is a specialized mechanical technician who installs, diagnoses and repairs ATM machines. An ATM technician has both hardware and software repair training. In 2008, there were 152,800 jobs in computer, automated teller and office equipment repair in the United States.
An ATM technician typically travels to a client's location to perform these duties on-site, though he has authorization to take the ATM back to a repair shop if necessary. More often, ATM technicians repair electronic kiosks such as phone card and movie ticket redemption machines. An ATM technician may be responsible for bank property (money, banking receipt, account information) while making repairs to machines.
According to Education-Portal.com, "Entry-level ATM Technicians generally need an Associate of Applied Science degree, which may include courses such as programming fundamentals, microprocessors, electromechanical system, physics, chemistry and calculus." Most companies also require several months of on-the-job training. The International Society of Certified Electronic Technicians offers a specific certification for ATM technicians.
An ATM technician must balance the technical nature of the job with the customer service environment. On any given day, a technician might come in contact with several clients with varying demands. Communications skills are important. A technician should also be able to drive and lift heavy equipment.
Common ATM Problems
The most common repairs to ATM machines involve worn magnetic heads on card readers and pick failures, which keep machines from counting and dispensing money properly. Most ATMs can self-diagnose and alert their client in the event of a problem.
Most ATM technicians work 40- to 50-hour weeks, though their schedule can fluctuate according to the amount of repairs scheduled. The median hourly wage is $17.03 as of May 2008. Increased efficiency of new ATMs may cause jobs in the field to decline slowly, though the rising popularity of electronic kiosks could counterbalance that decline.
- Photo Credit atm image by chrisharvey from Fotolia.com
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